Simple Carnelian Earrings – This stunning earring features a bold Carnelian stone paired with a sleek stainless steel disc, creating a striking contrast that is different.
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By Fa & Bex Inc
Returns and Warranty Policy
At Coco & Bex Inc, we are committed to ensuring your satisfaction with every purchase. Our Returns and Warranty Policy outlines the guidelines for returns, exchanges, and warranty claims to provide you with a hassle-free shopping experience.
Returns Policy:
- Items must be returned within 14 days of the purchase date.
- Items must be in their original condition, unworn and with all tags/packaging attached.
- Personalized, customized, or made-to-order items are not eligible for return unless they arrived damaged or defective.
- Customers are responsible for return shipping costs unless the item(s) received were damaged, defective, or incorrect.
How to Initiate a Return:
- Contact our customer service team at coco.bex.inc@gmail.com to initiate the return process.
- Provide your order number and details of the item(s) you wish to return.
- Our customer service team will guide you through the return process and provide you with a return authorization (RA) number, along with instructions on how to proceed.
Refund Process:
- Refunds will be processed within 7 business days of receiving the returned item(s) and will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable, except in cases where the item(s) received were damaged, defective, or incorrect.
Exchanges:
- If you would like to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item(s).
- Exchanges are subject to availability.
Warranty Coverage:
- We stand behind the quality of our products and offer a 1 year warranty against defects in materials and workmanship.
- This warranty does not cover normal wear and tear, misuse, or damage resulting from accidents, improper care, or alteration of the product.
- To submit a warranty claim, please contact our customer service team with proof of purchase and a detailed description of the issue.
Resolution of Warranty Claims:
- Upon receipt of your warranty claim, we will assess the issue and determine the appropriate course of action, which may include repair, replacement, or refund.
- Any shipping costs associated with warranty claims are the responsibility of the customer.
Contact Us: If you have any questions or concerns regarding our Returns and Warranty Policy or need assistance with a return or warranty claim, please don’t hesitate to contact our customer service team at coco.bex.inc@gmail.com. We are here to assist you and ensure your satisfaction.
Coco&Bex Inc. reserves the right to modify or update this Returns and Warranty Policy at any time without prior notice.
